Service Desk Analysts jobs at EF - Education First in Bangalore

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Service Desk Analysts jobs at EF - Education First in Bangalore
Name of the company / organization	:	EF - Education First
Company / Organization profile	:	EF - Education First the global organization has over 29,000 employees and teachers under its belt and the presence of the organization is in around 60 countries. Main aim of the organization is to break down barriers in languages, culture and geography.
Designation	:	Service Desk Analysts
Job description	:	Responding to support requests that come through the issue tracker or mail Connecting to user PCs and resolving issues related to desktop, network, email etc. Responding to server and network alerts and first level of troubleshooting Solving first-level server, network, and application problems Ensuring patch level and hot fixes are updated in all servers Escalating critical issues to L2 and other senior members of the support team Ensuring regular backups are completed at all locations Hands-on troubleshooting Troubleshooting / Addressing Web Access Problems Compliance to EF policies and procedures.  VLAN
Requirements	:	Experience with setting up Dell servers Experience with configuring and troubleshooting CISCO networking devices Knowledge and experience on MOM Experience in Active Directory, configuring group policies, WAN, VPN and wireless networking Experience working in a fast-paced, cross-cultural professional environment
Skill sets	:	NA
Experience	:	Should have 4-6 years of rich experience in the relevant fields
Company website	:	EF - Education First
E-mail	:	itjobs@ef.com
Telephone numbers	:	NA
Company / Organization address	:	NA