Job tasks and responsibilities
- Ensure Service Delivery adherence to process and procedures.
- Maintain excellent Customer relationship.
- Provide excellent quality in customer interaction on phone, email, ST
- Be an effective team player
- Ensure personal metrics are maintained and delivered on time
- To be customer focused and good C-Sat by ensuring customer deliverables happen on time and with quality.
Professional Skills
Excellent communication, people skills, analytical skills
Business Skills
Decision Making/Decisiveness /Judgment
Good Team player
Eye for detail
Good interpersonal skills & Collaboration
Personal Skills
Excellent non-verbal communication - Personality
Flexibility
Commitment - Being dependable, trustworthy and putting everything into work , possessing a determination to achieve success
Quick learner
Languages
English - fluent
Competence levels
High level of Customer relationship building skills - Competent professional
Understanding of services and processes - Competent professional
Excellent communication skills - Competent professional
A valid work authorization for India is required.
MACH also hiring for their operations in Bangalore and Hyderabad in the areas of Development, Marketing, Customer Support, Sales and Finance.
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