Professional jobs at Shell Projects & Technology (P&T) : Lubricants Technical Advisor - Power

Place where posts are available	:	The positions are available across India
How to apply		Candidates required to submit their detailed resume only through online from online application mode
Responsibilities	:	Provide front line technical support to customers and sales staff including product recommendation, problem solving, troubleshooting and application advice for c. 80% of all front line technical issues. Provide basic failure diagnosis for lubrication related failure where lubricants quality or practices are in question Prepare customer plant audits, lubrication surveys and conduct field trials, as necessary to support the overall business strategy. Liaise with local OEMs or local branches of global OEMs, to develop product approvals, only under guidance from the identified OEM ‘owner’ in the Line of Business team (OEM Approval Mgrs) so only for selected global priority approved OEMs Provide HSE, Occupational Health, Safety and product disposal advice to customers and front line sales,in line with local legislation requirements. Actively keep up to date with changes in legislation. Receive referrals of technical problems or other customer contact from the Customer Support Operation or Technical Help Desk and work to resolve with the customer. Feedback to the Customer Support Operation and Technical Help Desk to ensure continual improvement in the fielding of enquiries and understanding of technical issues. Pro-actively up date CSO/THD with key customer or product informationSupport and act jointly with local Marketing Specialist to enhance our Shell Technology Intimacy image through Sales into the market To drive top and bottom line growth Work closely with local sales and global accounts who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy. Drive cross sell and up-sales opportunities through developing and delivering appropriate lubricants training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for key accounts where required. Refer complex technical issues to the Senior Lubricants Technical Advisor or to the Product Application Specialist network for resolution, working with them to ensure issue is completed satisfactorily, with local customer
Requirements		Degree (e.g. B.Eng) preferably with engineering or chemistry or comparable technical background skills. Sound knowledge of Power Industry in India, awareness about Power sector market trends. Five to seven years experience in a technical (lubricants & applications) environment depending on job level, preferably in lubrication system of power Equipments like Heavy Fuel engines, Gas Engines, Steam and Gas Turbines and Wind Turbines. Hands on experience (service, O&M, commissioning and troubleshooting) on power generation equipments like heavy fuel or gas engines, turbines would be an added advantage. Work experience with Power OEMs would be beneficial. Excellent networking skills with in and cross function and adaptability to work in different culture and environment. Good English skill level. Experience in a customer facing role (CSO or front line sales) beneficial.
Company / organization profile	:	Shell Projects & Technology (P&T) business provides technical services, technology capability and helps facilitate major project delivery to both the Upstream and Downstream businesses of Royal Dutch Shell plc. The P&T office in Bangalore is the third Shell global centre for technology after Houston, USA and Amsterdam, The Netherlands - delivering advanced technical studies, projects and services for Shell around the world as well as supporting Shell activities in India. P&T provides access to cutting-edge Indian talent and resources to Shell worldwide through its research and development facilities in Bangalore. By the end of 2009, the Bangalore office has employed nearly 700 professionals and has plans to grow to 1000 in the near future. Shell Projects & Technology, Bangalore, is currently recruiting experienced professionals to join the exciting phase of expansion it has undertaken in India.